Product Manager (2025 - present, ASK Technologies inc)
https://www.devhost.io
● Implement and QA configuration and features in Odoo open-source ERP platform.
● Delegate feature requests and debugging tasks to development team
● First point of contact for client and management executives and development team
● Security hardening and best-practice consultation for clients
● Systems administration in Cloudpepper platform
● Provide 24/7 on-call availability
MSP Field & Network Engineer (2018 - 2020, Chelsea Technologies)
https://www.chelsea-tech.com
● Upgraded legacy Windows Server 2003 domain for a 300-seat network to comply with Microsoft O365 Hybrid Environment prerequisites.
● Server stack upgrade including compliance research, config implementation, data migration
● Scripted Domain Controller’s logon script for all domain user’s printers, network paths
● On-Site support for up to 50 MSP clients' networks, devices, servers and workstations, including upgrades, troubleshooting, configuration, networking, etc
MSP Field Engineer (2014-2017, T&L Group LTD)
https://www.tlgroup.com
● Upgraded legacy Windows Server 2003 domain for a 300-seat network to comply with Microsoft O365 Hybrid Environment prerequisites.
● Server stack upgrade including compliance research, config implementation, data migration
● Scripted Domain Controller’s logon script for all domain user’s printers, network paths
● On-Site support for up to 50 MSP clients' networks, devices, servers and workstations, including upgrades, troubleshooting, configuration, networking, etc
Retail Store Principal (2011-2012 Mattieu Collection)
https://www.mattieucollection.com
● Processed city permits for commercial ground floor retail space in Englewood NJ
● Owned and operate women's clothing boutique independently
● Developed company website, logo, content in Wordpress
● Produced Point Of Sale machine on touch-screen PC in Quickbooks POS platform including inventory and barcode tickets
● Hired and managed a team of up to three employees for high volume community sales
MSP Network Administrator (2008-2011 ICCS & Co LLC)
https://www.iccsllc.com
● Provided desktop support for over 80 businesses
● Configured and installed routers, modems, switches, and wireless access points for over 25 businesses
● Resolved an average of 10 helpdesk tickets daily
● Produced, deployed, and migrated data to Exchange, file, and BES production servers via VMWare ESXi
● Administrated Avaya IP Office platform for VoIP networks including user account creation, configuration, call routing, and voicemail
● Produced over 15 technical Knowledge Base articles detailing installation procedures
● Provided 24/7 on call availability
MSP Field / Helpdesk Engineer (2007 - 2008, Frantic LLC)
https://www.franticllc.com
● Provided on-site support for dozens of small businesses in the tri-state area
● Received first pay-raise after eight days of employment, with subsequent raises every three months
● Promoted to Help Desk after three months
● First point of contact for helpdesk/service desk
● Provided helpdesk support for hundreds of end users
IT Manager & Executive Assistant (2005-2007, Style New York Paris)
https://www.stylenewyorkparis.com
● Solely responsible for IT production and administration in wholesale garment business
● Developed and administrated company website in Wordpress
● Produced, configured, administered IT infrastructure (workstation, network, internet connection, etc)
● Developed spreadsheet templates and programmed measurement formulas for garment manufacturing.
● Responsible for all international communication with manufacturers and laborers in China.